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Last updated: March 2026
Al-Maseer ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase from us.
By using our website, you agree to the collection and use of information in accordance with this policy.
We collect information you provide directly to us, including:
• Name and contact information (email address, phone number) • Billing and shipping address • Payment information (processed securely via Shopify Payments — we do not store card details) • Order history and preferences • Any communications you send us
We also automatically collect certain technical data when you visit our website, such as your IP address, browser type, pages visited, and time spent on the site.
We use the information we collect to:
• Process and fulfil your orders • Send order confirmations and shipping updates • Respond to your enquiries and provide customer support • Improve our website and product offerings • Send marketing communications (only with your consent) • Comply with legal obligations
We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and fulfilling orders, including:
• Shopify (e-commerce platform and payment processing) • Shipping and logistics partners • Email service providers
All third parties are required to keep your information confidential and use it only to perform services on our behalf.
Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years in accordance with UK financial regulations.
Under UK GDPR, you have the right to:
• Access the personal data we hold about you • Request correction of inaccurate data • Request deletion of your data ("right to be forgotten") • Object to or restrict our processing of your data • Data portability
To exercise any of these rights, please contact us at support@almaseer.com.
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. All transactions are encrypted using SSL technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Email: support@almaseer.com Al-Maseer, London, United Kingdom